FAQ's - Returns

Frequently asked questions (FAQ) - Shipping - Warranty - Returns

Shipping Deals - Free Shipping Qualifications (click)

Where is my order? / Order Tracking

  • We use USPS, UPS and FEDEX for our Shipping needs. You can track all of these shippers,however it is important to note that not all shippers tracking systems work the same. We have found that while the United States Post Office has an excellent on time delivery record. The USPS.com Tracking System is rarely accurate!, we find that most times the system will give the following incorrect message:

" The U.S. Postal Service was electronically notified by the shipper on ... to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later. "

For more accurate Tracking info from the USPS please Call to track your shipments. 1-800-ASK-USPS. They can almost always track the true shipment dates and travel information. The system the phone operators use is updated on a regular bases. USPS.com web site seems to have a lag of 24 hours or more and often uses the date you log in to check the track, as the packages erroneous shipment date. .

In some case you will see the above message up to the minute the package is delivered to your door, on time...

So please do not hesitate to call the USPS directly. We get several calls from customers that believe the above message erroneously.

We ship your order on the shipment date noted on your invoice. No exceptions.

Tracking Sites.

Do you ship to Canada and overseas?

  • DepotEco.com will ship international via USPS and UPS (UPS when affordable).  You will be responsible for all VAT, Duties, GST or Customs fees.

When do you charge my credit card?

  • Your Credit Card is not charged until we ship your order. Unless you have a special order / Bulk / Wholsale or are ordering something to hold or put on Backorder we do not normally charge you for your order until the day of shipment.

What types of payment do you take?

  • DepotEco.com accepts all major credit cards. AMX, Visa, Master Card, Discover Card. We will also accept Pay Pal, Amazon Payments (via your Amazon.com account) and personal checks. If you pay with a personal check we will have to wait until the check clears before we can ship your order (7 - 10 days).

Warranty and Return Policy
We will provide a full refund (minus shipping), if your item is returned to us within 30 days after your receipt and is in "as new" condition. Please contact us to let us know your package is being returned.

Warranty Information
Our products all come with their full manufacturer’s warranty; usually one year parts and labor, unless noted. Please contact us for a Return Authorization number before returning an item for service. When we know what’s coming back and what’s wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service to protect your investment.

Warranty registration for C.Crane products here.

Panisonic / Sanyo eneloop Batteries Warranty Information page.

Return Policy
We will provide a full refund (minus shipping), if your item is returned to us within 30 days after your receipt and is in "as new" condition. Please contact us to let us know your package is being returned.

 

Satisfaction Guarantee
If an item proves to be unsatisfactory within 30 days of receipt, you may return it to us for a full refund (minus shipping) or credit toward other products. Please contact us for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full refund. A reasonable deduction will be made for any damaged or missing items. Sorry, no refunds on custom cable and fittings. Be sure to insure and pack your return carefully.

Correcting or Updating Information: You can contact us several different ways if you need to change your information or if you have any questions about our policies, merchandise or the company in general.

- Write: DepotEco Box 807 Gold Beach, Oregon 97444
- Call: Ph. (541) 425 - 5174 from 10 am - 5:30 PM Pacific Time.

Email is better, Please use the Contact Us link with your email questions and comments


DepotEco.com - ProBattery.Pro