FAQ's

Frequently asked questions - Shipping - Warranty - Returns


Do you charge sales tax?
Depoteco is based in the state of Oregon and has no sales tax.  DepotEco will only charge you sales tax on your order if it is madated by your state and our selling obligatrions to your state.

NOTE !, YOU MAY OWE USE TAX ON PURCHASES MADE FROM US DURING THE TAX YEAR. THE AMOUNT OF TAX YOU MAY OWE IS BASED ON THE TOTAL SALES PRICE OF YOUR ORDER THAT MUST BE REPORTED AND PAID WHEN YOU FILE YOUR STATE INCOME TAX RETURN UNLESS YOU HAVE ALREADY PAID THE TAX.


Where is my order? / Order Tracking
Your Tracking info is located on your invoice and can also be located by logging into your account on our site and searching for your orders.

We use USPS, UPS and FEDEX for our Shipping needs. You can track all of these shippers.

For more accurate Tracking info from the USPS please Call to track your shipments. 1-800-ASK-USPS.

We ship your order on the shipment date noted on your invoice. 
Our cut off for outgoing shipping is 10 a.m. Mon thru Sat.
All orders received after this time will ship out the next day.

Tracking Sites.

You can track your shipments online using the links below.
If your tracking # starts with

" 1Z " please go to http://www.ups.com
" 73 " please go to http://www.fedex.com
" 91 " please go to http://www.usps.gov

Do you ship to Canada and overseas?

DepotEco.com will ship international via USPS and UPS (UPS when affordable).  You will be responsible for all VAT, Duties, GST or Customs fees.

When do you charge my credit card?
Your Credit Card is charged on the day you place your order.

What types of payment do you take?
DepotEco.com accepts all major credit cards. AMX, Visa, Master Card, Discover Card. We will also accept Pay Pal and personal checks. If you pay with a personal check we will have to wait until the check clears before we can ship your order (7 - 10 days).

Warranty and Return Policy
We will provide a full refund (minus shipping), if your item is returned to us within 30 days after your receipt and is in "as new" condition. Please contact us to let us know your package is being returned.

Warranty Information
Our products all come with their full manufacturer’s warranty; usually one year parts and labor, unless noted. Please contact us for a Return Authorization number before returning an item for service. When we know what’s coming back and what’s wrong, we can process your return more efficiently. Please insure and carefully pack any item you send in for service to protect your investment.
Return Policy
We will provide a full refund (minus shipping), if your item is returned to us within 30 days after your receipt and is in "as new" condition. Please contact us to let us know your package is being returned.

Satisfaction Guarantee
If an item proves to be unsatisfactory within 30 days of receipt, you may return it to us for a full refund (minus shipping) or credit toward other products. Please contact us for a Return Authorization number before returning an item. Returned products, original cartons and manuals must be in "as new" condition for a full refund. A reasonable deduction will be made for any damaged or missing items. Sorry, no refunds on custom cable and fittings. Be sure to insure and pack your return carefully.
Correcting or Updating Information: You can contact us several different ways if you need to change your information or if you have any questions about our policies, merchandise or the company in general.

  Write: 
DepotEco Box 807 
Gold Beach, Oregon
97444

Call: Ph. (541) 425 - 5174
from 10 am - 5:30 PM Pacific Time.
Email is better, contact us
DepotEco.com - ProBattery.Pro

 
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