Our Customers Say...

Overall Rating: 99.83%
Average Rating: 9.98/10
I placed an order for some batteries, but I ordered the wrong size. I emailed them about returning the wrong one's I had ordered by mistake and ordering the right size, Matt suggested that I keep the wrong size, that I would likely need them or find a use for them, and to just place another order for the correct ones I needed, which made sense, I appreciated that recommendation. So I placed an order for the correct size batteries, but again I somehow ordered the wrong size again. Matt contacted me via email, and stated that he saw my order, and from our previous email knew it was incorrect, and wanted to hold the order until he heard from me that day. He had even sent me a paypal invoice for the amount difference to get the right ones payed for and shipped that day, this is all before he heard back from me.
This is why I choose to order from an actual company, and NOT from amazon. This is customer service at it's best, an employee that remembers what a customer wanted, and goes the extra mile to ensure everything is correct for the customer. Thank you for the extra effort Matt!
Craig K
Great products for my Volcano and great prices and delivery service-! Thanks -
Burt , Eye witness
Absolutely tremendous. First off, they delivered rapidly and straightforwardly from the US to the UK. Second, the email correspondence I had with them was friendly and extremely helpful. Third, they enabled me to repair two (fairly expensive) items for a completely reasonable cost. Good for them. I'd recommend them to anyone. Love Stevie xx
Stevie Makin
Depoteco has an great selection of products that I Can’t find anywhere else. It is safe reliable and the customer service I got from Matt went above and beyond. Such a refreshing change of pace from some of these faceless companies I’ve dealt with. I would recommend them to anyone.
Nate
Perfect service from the U.S.A all the way to the U.K.
Parts were delivered with how to install instructions. The hand-drawn smiley face and thanks on the delivery note, oddly made my day and added a personal touch that was most welcome during these testing times.
A eco friendly company helping me get more years out of my trusty Volcano. Good job!
Vx
“ Here we are during the Covid-19 pandemic & my Volcano Vaporizer goes out. Within hours after my order was placed (I placed my order on 6-24-2020/PST at 1:00am), at 8:45am, I received the tracking info that indicated my package was well on it’s way; receiving my order on 6-26-2020 at 11:29am. Anyone that owns a Volcano vaporizer understands it's a product that you cannot live without if you're in pain. This nice company got me the repair pieces needed to get me back & running & out of pain quick. The replacement was easy; a video explaining everything was easy. Just remember to unplug your Volcano before you do any repairs on it. Please definitely order products from this company, you will be extremely satisfied...I know I am, and I’m coming back too. "
Suzie
7/03/2020
TM
The team behind depoteco are life-savers! Thanks to their parts and step-by-step instructions, replacing my broken volcano button was a breeze! Not only did I quickly receive quality product for my investment, I also received prompt responses to a concern I had over the heat resistant wrap storz and bickel uses to cover the insulation. Matt William's customer service elevated my experience above and beyond! Thank you depoteco!
Robert
Ordered the. Volcano switches green and red 3 days ago and got them this afternoon, they beat Amazon where I had to buy the special driver. Good people, great service.
Ronnor, ronnor inc.


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